IT Helpdesk & Network Support Specialist - Yogyakarta

Join PT Karya Solusi Prima Sejahtera as an IT Helpdesk & Network Support Specialist in Yogyakarta and play a pivotal role in ensuring seamless connectivity and technical support for our valued clients. This position is ideal for a detail-oriented professional with a passion for technology and a commitment to delivering exceptional service. In this role, you'll be the first point of contact for IT-related issues, providing prompt and efficient solutions to our clients. Additionally, you'll play a crucial role in maintaining and troubleshooting our network infrastructure, ensuring optimal performance and uptime.

PT Karya Solusi Prima Sejahtera is a leading IT service provider in Yogyakarta, known for our innovative solutions and dedicated team. We are committed to fostering a collaborative and inclusive work environment, where your contributions are valued and your growth is supported. By joining us, you'll have the opportunity to work with cutting-edge technologies, including Cisco networking equipment, and contribute to our mission of delivering exceptional IT services to our clients.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to clients, resolving hardware, software, and network-related issues promptly and efficiently.
• Maintain and troubleshoot our network infrastructure, ensuring optimal performance and uptime.
• Monitor and manage network devices using Cisco Packet Tracer and other relevant networking tools.
• Document and maintain comprehensive records of all IT-related incidents, resolutions, and preventive measures.
• Collaborate with the IT team to implement and maintain network security measures, ensuring the protection of our clients' data and systems.
• Conduct regular system checks and updates to ensure the smooth operation of our network and client systems.
• Train and support end-users on the proper use of IT systems and applications.
• Stay up-to-date with the latest industry trends, technologies, and best practices in IT support and networking.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support and network administration.
• Certifications in networking technologies, such as Cisco Certified Network Associate (CCNA) or CompTIA Network+, are highly desirable.
• Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VLANs.
• Proficiency in using networking tools and software, such as Cisco Packet Tracer, Wireshark, and SolarWinds.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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