Customer Service Officer - Palembang

Join SLS Bearindo as a Customer Service Officer in Palembang and become a key player in delivering exceptional customer experiences. In this role, you will handle inquiries, resolve complaints, and ensure customer satisfaction through professional and efficient customer service. Our company, based in Palembang, is committed to providing top-notch services and has a strong reputation in the industry. You'll be working in a dynamic environment where your daily tasks will include managing customer interactions, using tools like CRM systems and helpdesk software, and contributing to our mission of excellence.

As a Customer Service Officer at SLS Bearindo, you will play a crucial role in maintaining high levels of customer satisfaction. You will be the first point of contact for our customers, addressing their needs and concerns with empathy and professionalism. This position offers a unique opportunity to grow within a supportive and innovative team. With a competitive salary and a range of benefits, this role is perfect for someone looking to make a difference in the customer service industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues efficiently and effectively.
• Ensure high levels of customer satisfaction through professional and friendly interactions.
• Use CRM systems and helpdesk software to manage customer data and interactions.
• Provide excellent customer support and maintain a positive brand image.
• Monitor and improve customer service processes and procedures.
• Collaborate with other departments to ensure seamless customer service.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM systems and helpdesk software.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
• Familiarity with Indonesian language and culture.
• Willingness to travel and work outside of normal business hours if necessary.

🛠️ Keahlian

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